Return Policy

  • If by any chance you are not satisfied or happy with your purchase (damaged during shipment, wrong item sent, etc) you can send it back to us.
  • Our return policy covers all regular priced items returned in its original packaging within 7 days of your purchase date
  • Items purchased on sale or via promo codes are not accepted for return or exchange
  • Tea Infusers that are used or damages are not accepted for return or exchange

Please send return items to

Level 23-1, Premier Suite, One Mont Kiara,

No.1 Jalan Kiara Mont Kiara, 50480

Kuala Lumpur, Malaysia.

Please inform us (via email to sales@craftealy.com) when returning any items so that we can look out for it. Write to us and let us know what is being returned and the reason for return. We will be happy to send you the replacement as soon as possible.